New Surface Pro’s hibernation issue acknowledged by Microsoft

New Surface Pro, Surface Pro

Microsoft has acknowledged the existence of hibernation issue in the new Surface Pro devices adding that they are looking into the issue and will provide a resolution as soon as possible.

If you haven’t experience this issue for your new Surface Pro, then this issue and the hundreds – possibly even thousands – of complaints that have been posted on the Internet would have been under the radar for you. The issue is that many Surface Pro owners are complaining that their units are randomly enter a sleeping state, at times losing place of users work.

The hibernation and performance thread on Microsoft Answers which includes the answer above has more than 250 replies. The problem seems to be happening to a variety of models, running both i5 and i7 processors. As the messages started piling up, Microsoft acknowledged existence of the issue and said they are investing it.

“We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates. We are investigating this issue,” said “BryanH” from Microsoft.

However, a cure to the latest Surface Pro’s sleeping problem is going to take a little while, as the fix that Microsoft is working on was not included in the firm’s Patch Tuesday updates for the week of July 9. Whatever fix Microsoft has in store needs more testing before it rolls out.

“Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues,” Microsoft forum moderator known as ‘BryanH’ wrote recently in a lengthy thread. “I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.”

Elsewhere, Microsoft just released a firmware update for Surface Pro 4 to ensure that the new Type Covers perform reliably with older two-in-one.


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